We also value your feedback and suggestions — they help us continually improve the Bike Loans Australia experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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For those new to motorcycling in Australia, it's crucial to understand the importance of road safety. Motorcyclists are more vulnerable on the road compared to drivers in cars. Ensuring you have the right safety gear can make a world of difference to your riding experience. - read more
Refinancing a motorcycle loan involves replacing your current loan with a new one, typically with better terms. This process can help you save money by securing a lower interest rate, reducing your monthly payments, or even shortening the loan term. - read more
With the advent of technology, purchasing a motorcycle online has become an increasingly popular choice for Australians looking to hit the open road. Online bike marketplaces are booming, providing riders with unparalleled access to a broad array of options right from their digital devices. Convenience is at the forefront of this digital revolution; you can now browse, compare, and research bikes from the comfort of your home. - read more
CFMOTO has officially introduced its flagship adventure motorcycle, the 1000MT-X, to the Australian market. Priced at $18,990 ride away, this model aims to deliver high performance and value to adventure enthusiasts. - read more
Harley-Davidson Australia has unveiled the 'Harley Legend' finance program, a first-of-its-kind offering in the Australian motorcycle industry. This program introduces a Guaranteed Future Minimum Value (GFMV) for Harley-Davidson motorcycles, providing riders with flexible financing options. - read more
The Australian Securities and Investments Commission (ASIC) has conducted a comprehensive review of the motor vehicle finance sector, uncovering significant deficiencies in lenders' oversight of intermediaries such as brokers and dealerships. This examination revealed concerning practices, including inconsistent loan establishment fees and inadequate monitoring of sales tactics. - read more
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Knowledgebase
Deed in Lieu of Foreclosure: A deed instrument in which a borrower conveys all interest in a property to the lender to satisfy a loan that is in default and avoid foreclosure.
