We also value your feedback and suggestions — they help us continually improve the Bike Loans Australia experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
Financing a motorcycle is not only about getting a loan approved. Australian buyers also need to consider the bike itself, the loan structure, insurance, resale value and the ongoing costs of ownership before signing a finance agreement. - read more
There's something undeniably thrilling about the roar of a motorcycle engine, the wind rushing past, and the sense of freedom that comes with riding on two wheels. In Australia, this joy is reaching new heights as more people discover the allure of motorcycling. Whether it's the appeal of the open road, the ease of weaving through traffic, or the camaraderie among riders, motorcycling is enjoying a surge in popularity. - read more
An informed buyer is a savvy buyer, especially when it comes to navigating the vibrant motorbike market of Australia. With a wide array of choices, from sleek sports bikes to rugged off-roaders, understanding the marketplace is crucial for anyone considering a two-wheeled investment. - read more
Australia’s lending market is giving riders a cautiously encouraging signal as spring buying interest builds. Recent variable-rate updates across the broader consumer lending space suggest some lenders are still competing for lower-risk borrowers, even while credit assessment remains careful. For motorbike buyers, that does not automatically mean every applicant will see a cheaper loan, but it does reinforce the value of shopping around before committing to a bike and finance package. - read more
New South Wales riders have a fresh reason to keep insurance costs on their radar, with state-level reform of the Emergency Services Levy continuing to draw attention from the general insurance sector. The levy has traditionally added a charge to many insurance premiums, meaning policyholders help fund emergency services through their insurance bills. Industry bodies have long argued that this approach can make cover less affordable, particularly for households already balancing higher living costs. - read more
Australia’s broader lending market is giving motorbike buyers a useful, if indirect, signal: rates may be more stable than they were during the steepest phase of the cycle, but lenders are still pricing risk carefully. Recent variable-rate lending updates show a market where some providers remain competitive for well-qualified borrowers, while others are holding firm or adjusting offers more selectively. - read more
