We also value your feedback and suggestions — they help us continually improve the Bike Loans Australia experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
Follow us!
We are a proud member of the Financial Services Online network!
Connect with us on your favourite social media platform for the latest financial news, views, tips, tricks, resources and information.
Buying a motorcycle is an exciting adventure, especially for enthusiasts who have been dreaming of hitting the open road for years. The thrill of finding the perfect bike, imagining all the journeys it will take you on, and finally making it your own can be immensely rewarding. - read more
The thrill of acquiring a motorcycle is undeniable – the sense of freedom, the excitement of the open road, and the community of like-minded enthusiasts. Buying a used motorcycle can make this dream more accessible, but it comes with its own set of considerations, particularly when it comes to financing. This article will guide you through essential steps to ensure your used motorcycle financing experience in Australia is as seamless and enjoyable as the rides to come. - read more
When it comes to buying a motorcycle, having a solid credit history can make a significant difference in your loan approval process. Whether you're a first-time buyer or looking to upgrade, a good credit history showcases your financial responsibility and reliability to lenders. - read more
In the first nine months of 2025, Australia's motorcycle market experienced a 2.2% decline, with total sales reaching 63,988 units. However, the scooter segment defied this trend, recording a 4.6% increase in sales and now accounting for 5.7% of the total market. This growth underscores a shift towards more efficient and affordable urban transportation options. - read more
MotorCycle Holdings Limited (ASX: MTO), Australia's largest motorcycle retailer, has reported a record sales revenue of $650 million for the financial year 2025, marking an 11.6% increase from the previous year. This achievement comes despite a general softening in the national motorcycle market. - read more
The 2025 Australian Motorcycle Grand Prix, held from 17–19 October at the Phillip Island Grand Prix Circuit, attracted approximately 91,245 visitors, marking the highest attendance since 2012. This surge in spectators provided a substantial economic boost to the Phillip Island region, benefiting local businesses such as hotels, restaurants, and retail outlets. - read more
