We also value your feedback and suggestions — they help us continually improve the Bike Loans Australia experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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Embarking on a motorcycle road trip across the breathtaking landscapes of Australia can be an exhilarating experience. The sense of freedom and adventure that comes with cruising on two wheels is unparalleled. However, before the rubber meets the road, it's essential to lay the financial groundwork for your journey. This not only ensures peace of mind but also enables you to enjoy the ride without monetary worries. - read more
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When it comes to the exhilarating freedom of motorcycling, safety may not be the first thing that springs to mind, yet it is undeniably the most crucial. Equipping yourself with proper safety gear can make a significant difference between a minor incident and a life-altering injury. In essence, when you finance your motorcycle, incorporating an additional allocation for safety apparel is not just advisable; it's imperative to your wellbeing on the road. - read more
The Australian motorcycle industry has commenced 2026 on a positive trajectory, with the Federal Chamber of Automotive Industries (FCAI) reporting a 7.4% increase in sales during the first quarter compared to the same period in 2025. This growth underscores the resilience and evolving preferences within the market. - read more
The 2026 Australian Motorcycle Grand Prix at Phillip Island is set to deliver an unprecedented experience for motorsport enthusiasts, as the Penrite Australian Superbike Championship (ASBK) joins the event's on-track schedule. This collaboration marks a significant milestone, with ASBK competitors racing for championship points alongside the MotoGP™, Moto2™, and Moto3™ classes from 23 to 25 October 2026. - read more
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Knowledgebase
Foreclosure: The legal process by which a lender takes control of a property, evicts the homeowner, and sells the home after the homeowner fails to make mortgage payments.
