We also value your feedback and suggestions — they help us continually improve the Bike Loans Australia experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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The thrill of owning a new motorcycle is unmatched. The freedom of the open road, the power between your legs, and the pulse of the engine stir a sense of adventure that's hard to ignore. But before you can enjoy the ride, you need to navigate the financial paths that lead to ownership. - read more
When it comes to the exhilarating freedom of motorcycling, safety may not be the first thing that springs to mind, yet it is undeniably the most crucial. Equipping yourself with proper safety gear can make a significant difference between a minor incident and a life-altering injury. In essence, when you finance your motorcycle, incorporating an additional allocation for safety apparel is not just advisable; it's imperative to your wellbeing on the road. - read more
Securing a motorcycle loan in Australia requires careful preparation of your financial documents. These documents play a crucial role in determining your eligibility and the terms of your loan. - read more
MotorCycle Holdings Limited, Australia's leading motorcycle retailer, has reported a substantial 21% increase in revenue for the first half of the 2026 fiscal year, reaching $396.4 million. This growth is attributed to both organic expansion and the successful integration of the Peter Stevens/Harley-Heaven acquisition completed in July 2025. - read more
The Victorian government has extended a financial proposal to retain the Australian Motorcycle Grand Prix at Phillip Island, as the current contract approaches its expiration. This initiative aims to ensure the continuation of the event, which has been a staple at the Phillip Island circuit since the 1990s, drawing thousands of tourists annually. - read more
The 2026 Australian Motorcycle Grand Prix at Phillip Island is set to feature an exciting addition, with the Australian Superbike Championship (ASBK) joining the event's on-track schedule. This collaboration marks the first time that ASBK will compete alongside the MotoGP, Moto2, and Moto3 classes during the Grand Prix weekend. - read more
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Knowledgebase
Deed in Lieu of Foreclosure: A deed instrument in which a borrower conveys all interest in a property to the lender to satisfy a loan that is in default and avoid foreclosure.
