We also value your feedback and suggestions — they help us continually improve the Bike Loans Australia experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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Financing a motorcycle can be an exciting prospect, offering the freedom and thrill of the open road. However, it's crucial to navigate the process wisely to avoid common pitfalls that can lead to financial troubles. In Australia, where motorcycle ownership is popular, understanding the key mistakes to avoid is essential for a smooth financing experience. - read more
With the advent of technology, purchasing a motorcycle online has become an increasingly popular choice for Australians looking to hit the open road. Online bike marketplaces are booming, providing riders with unparalleled access to a broad array of options right from their digital devices. Convenience is at the forefront of this digital revolution; you can now browse, compare, and research bikes from the comfort of your home. - read more
For many, the thrill and freedom that come with owning a motorcycle are unparalleled. Whether you're envisioning leisurely weekend rides through Australia's beautiful landscapes or using it for your daily commute, owning a motorcycle can bring an exciting new dimension to your life. - read more
MotorCycle Holdings Limited (ASX: MTO), Australia's largest motorcycle retailer, has announced a record sales revenue of $650 million for the financial year 2025, marking an 11.6% increase from the previous year. This achievement comes despite a general softening in the national motorcycle market. - read more
Austrian motorcycle manufacturer KTM AG has successfully secured €600 million in funding, enabling the company to fulfill its debt obligations and complete its restructuring plan. This development is particularly significant for Australian riders and dealers who rely on KTM's presence in the market. - read more
KTM AG, the renowned Austrian motorcycle manufacturer, has successfully secured €600 million in funding, enabling the company to fulfill its restructuring plan and stabilize its financial position. This development is particularly significant for Australian riders and dealers who rely on KTM's presence in the market. - read more
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Knowledgebase
Adjustable-Rate Mortgage (ARM): A type of mortgage in which the interest rate applied on the outstanding balance varies throughout the life of the loan.
