We also value your feedback and suggestions — they help us continually improve the Bike Loans Australia experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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Securing a motorcycle loan in Australia requires careful preparation of your financial documents. These documents play a crucial role in determining your eligibility and the terms of your loan. - read more
There's nothing quite like the thrill of buying your dream motorcycle. The freedom of the open road, the wind in your hair, and the sense of adventure are all within your reach. But before you can ride off into the sunset, you'll likely need some financial assistance to make that dream bike a reality. - read more
The thrill of owning a new motorcycle is unmatched. The freedom of the open road, the power between your legs, and the pulse of the engine stir a sense of adventure that's hard to ignore. But before you can enjoy the ride, you need to navigate the financial paths that lead to ownership. - read more
The Australian motorcycle industry has commenced 2026 on a positive trajectory, with the Federal Chamber of Automotive Industries (FCAI) reporting a 7.4% increase in sales during the first quarter compared to the same period in 2025. This growth underscores the resilience and evolving preferences within the market. - read more
The 2026 Australian Motorcycle Grand Prix at Phillip Island is set to deliver an unprecedented experience for motorsport enthusiasts, as the Penrite Australian Superbike Championship (ASBK) joins the event's on-track schedule. This collaboration marks a significant milestone, with ASBK competitors racing for championship points alongside the MotoGP™, Moto2™, and Moto3™ classes from 23 to 25 October 2026. - read more
After nearly three decades at the iconic Phillip Island Grand Prix Circuit, the Australian Motorcycle Grand Prix is poised for a significant transition. Starting in 2027, the prestigious event will relocate to South Australia, marking the end of an era and the beginning of a new chapter in Australian motorsport. - read more
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Knowledgebase
Option: A financial derivative that gives the buyer the right, but not the obligation, to buy or sell an asset at a specified price on or before a specified date.
