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A surge in scam reports has highlighted ongoing challenges as Australians continued to lose significant sums to fraudulent schemes.
Despite efforts to combat scams, reports to the national complaints authority reached unprecedented levels in 2023/24.
The Australian Financial Complaints Authority disclosed in its latest report that over 10,000 scams were reported last year, marking an alarming 81% surge compared with the previous reporting period. While this escalation is troubling, David Locke, chief ombudsman for the authority, noted a decline was observed in the later quarters.
"This decline in reports is heartening, but it's certainly not time for complacency," Locke emphasized. Initiatives by both the federal government and major banks have been cited as contributing factors to the reduction in scam activities.
However, Locke warns that "there is still a long way to go" in effectively addressing and mitigating scams across the board. The authority encountered over 10,000 scam-related cases, resolving 70% within 60 days, showcasing a need for faster and more efficient processes.
The ongoing fight against scams was coupled with a rise in financial distress cases. Complaints spurred by financial hardship increased by 18%, highlighting struggles with home, personal, and credit card loans. Ineffective communication and subpar handling during hardship assistance processes were frequently cited grievances.
Locke conveyed concerns regarding the financial industry’s response to these challenges, stating, "Over the past two years, consumers have faced a record level of premium growth in both car and home insurance." There remains a noticeable scarcity of adaptive measures concerning suitable resources and supportive product frameworks.
This article draws information from a recent AAP-delivered update, outlining critical elements of the Australian financial landscape over the past year. Navigating the complex web of financial fraud demands concerted efforts-from improving customer service to designing products focused on resolving grievances swiftly.
Please Note: We do not endorse any specific products or companies. Some content is sourced from third parties, including press releases, and may not be independently verified for accuracy or completeness.
Australia’s insurance sector is again warning that affordability pressures remain a major issue for households, with higher repair costs, severe weather losses, reinsurance expenses and state-based taxes all contributing to premium pressure. While much of the debate focuses on homes and cars, the message is highly relevant for motorcycle buyers too: the cost of owning a bike does not stop at the purchase price or the loan repayment. - read more
Australian riders have a fresh snapshot of the motorbike finance market, with Money.com.au updating its motorcycle loan comparison guide on 20 July 2026. The table shows several advertised motorcycle and vehicle finance offers starting in the mid-five per cent range, led by a secured Harmoney car loan at 5.66% p.a. with the same comparison rate, followed closely by Liberty and MoneyPlace secured vehicle products starting from 5.67% p.a. - read more
Australian borrowers have entered July 2026 with a little more breathing space, after the Reserve Bank of Australia left the cash rate unchanged at 4.35 per cent at its 16 June meeting. Money.com.au’s latest July lending update indicates variable home loan rates have remained broadly steady, with some lenders still advertising rates below 6 per cent for eligible mortgage borrowers. - read more
There's something undeniably thrilling about the roar of a motorcycle engine, the wind rushing past, and the sense of freedom that comes with riding on two wheels. In Australia, this joy is reaching new heights as more people discover the allure of motorcycling. Whether it's the appeal of the open road, the ease of weaving through traffic, or the camaraderie among riders, motorcycling is enjoying a surge in popularity. - read more
There's nothing quite like the thrill of the open road, especially when you're riding a motorcycle. The sense of freedom, the wind in your face, and the powerful hum of the engine combine to create an experience that's both exhilarating and liberating. It's a dream that many hold close, but turning it into reality requires more than just desire—it requires careful financial preparation. - read more
With the advent of technology, purchasing a motorcycle online has become an increasingly popular choice for Australians looking to hit the open road. Online bike marketplaces are booming, providing riders with unparalleled access to a broad array of options right from their digital devices. Convenience is at the forefront of this digital revolution; you can now browse, compare, and research bikes from the comfort of your home. - read more
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Yield: The income return on an investment, such as the interest or dividends received from holding a particular security.
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