Scam Reports Hit New Highs: Are We Doing Enough?

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

A surge in scam reports has highlighted ongoing challenges as Australians continued to lose significant sums to fraudulent schemes.

Despite efforts to combat scams, reports to the national complaints authority reached unprecedented levels in 2023/24.

The Australian Financial Complaints Authority disclosed in its latest report that over 10,000 scams were reported last year, marking an alarming 81% surge compared with the previous reporting period. While this escalation is troubling, David Locke, chief ombudsman for the authority, noted a decline was observed in the later quarters.

"This decline in reports is heartening, but it's certainly not time for complacency," Locke emphasized. Initiatives by both the federal government and major banks have been cited as contributing factors to the reduction in scam activities.

However, Locke warns that "there is still a long way to go" in effectively addressing and mitigating scams across the board. The authority encountered over 10,000 scam-related cases, resolving 70% within 60 days, showcasing a need for faster and more efficient processes.

The ongoing fight against scams was coupled with a rise in financial distress cases. Complaints spurred by financial hardship increased by 18%, highlighting struggles with home, personal, and credit card loans. Ineffective communication and subpar handling during hardship assistance processes were frequently cited grievances.

Locke conveyed concerns regarding the financial industry’s response to these challenges, stating, "Over the past two years, consumers have faced a record level of premium growth in both car and home insurance." There remains a noticeable scarcity of adaptive measures concerning suitable resources and supportive product frameworks.

This article draws information from a recent AAP-delivered update, outlining critical elements of the Australian financial landscape over the past year. Navigating the complex web of financial fraud demands concerted efforts-from improving customer service to designing products focused on resolving grievances swiftly.

Published:Thursday, 31st Oct 2024
Author: Paige Estritori

Please Note: We do not endorse any specific products or companies. Some content is sourced from third parties, including press releases, and may not be independently verified for accuracy or completeness.

Share this news item:

Finance News

MotorCycle Holdings Achieves Significant Revenue Growth in Early 2026

23 Apr 2026: Paige Estritori

MotorCycle Holdings Limited, Australia's leading motorcycle retailer, has reported a substantial 21% increase in revenue for the first half of the 2026 fiscal year, reaching $396.4 million. This growth is attributed to both organic expansion and the successful integration of the Peter Stevens/Harley-Heaven acquisition completed in July 2025. - read more

Victoria Moves to Secure Future of MotoGP at Phillip Island

23 Apr 2026: Paige Estritori

The Victorian government has extended a financial proposal to retain the Australian Motorcycle Grand Prix at Phillip Island, as the current contract approaches its expiration. This initiative aims to ensure the continuation of the event, which has been a staple at the Phillip Island circuit since the 1990s, drawing thousands of tourists annually. - read more

ASBK Joins Forces with MotoGP for 2026 Phillip Island Event

23 Apr 2026: Paige Estritori

The 2026 Australian Motorcycle Grand Prix at Phillip Island is set to feature an exciting addition, with the Australian Superbike Championship (ASBK) joining the event's on-track schedule. This collaboration marks the first time that ASBK will compete alongside the MotoGP, Moto2, and Moto3 classes during the Grand Prix weekend. - read more

Click for more Finance News

Bike Loans Articles

The Aussie Rider’s Guide to Cost-Effective Maintenance for Your Motorcycle

For motorcycle enthusiasts, the roar of the engine and the freedom of the open road often come with the responsibility of regular maintenance. Keeping your motorcycle in top condition is not just a matter of performance—it's crucial for safety and longevity. However, there's a common misconception that motorcycle care has to break the bank. This introductory guide will debunk that myth, illustrating how cost-effective maintenance can be a game-changer for riders. - read more

Don’t Let These First-Time Motorcycle Buyer Pitfalls Derail Your Dream

There's something undeniably thrilling about the roar of a motorcycle engine, the wind rushing past, and the sense of freedom that comes with riding on two wheels. In Australia, this joy is reaching new heights as more people discover the allure of motorcycling. Whether it's the appeal of the open road, the ease of weaving through traffic, or the camaraderie among riders, motorcycling is enjoying a surge in popularity. - read more

Understanding the Different Motorcycle Financing Options in Australia

Motorcycle financing options in Australia can be complex and varied. Whether you are a seasoned rider looking to upgrade your bike or a beginner planning to purchase your first motorcycle, understanding the different financing options available to you can save you time and money. In this blog article, we will delve into the various motorcycle financing options in Australia, providing you with the information you need to make an informed decision. - read more

START HERE

Get a free bike loan eligibility assessment and compare offers tailored specifically to your circumstances.

Knowledgebase

Margin Call:
A demand by a broker that an investor deposit additional money or securities into the account to cover possible losses.

This website is owned and operated by Clark Family Pty Ltd (ACN 010 281 008) as Trustee for the Clark Family Trust (ABN 35 957 893 714), 43 Larch Street Tallebudgera QLD 4228. Clark Family Pty Ltd is an Authorised Representative (AR 1298860) of Unique Group Broker Services Pty Ltd (AFSL 509434) for financial product referrals and an Authorised Credit Representative (ACR 401491) of Saccasan Pty Ltd (ACL 386297). Check our licensing details on the ASIC registers: Clark Family Pty Ltd ACR, Clark Family Pty Ltd AR, Saccasan Pty Ltd, Unique Group Broker Services.

IMPORTANT: We act solely as an introducer and refer enquiries to licensed third-party brokers, insurers, and lenders. We do not provide financial product advice or credit assistance. We may receive a fee or commission from these third parties in consideration for the referral. Before any action is taken to obtain a product or service referred to by this website, advice should be obtained (from either the third party to whom we refer you or from another qualified intermediary) as to the appropriateness of obtaining those products having regard to your objectives, financial situation and needs. Whilst we have our own process for validating the legitimacy of our referral partners, you should independently verify the credentials and licensing of any adviser or provider you engage. Visit the ASIC website for further information.

Scam Reports Hit New Highs: Are We Doing Enough?

Scam Reports Hit New Highs: Are We Doing Enough?

Share this news item:

START HERE.